Unsurprisingly, when designing specifically for government, there are a host of other UX considerations.
Qualitative research is about exploration. It focuses on discovering things we cannot measure with numbers and typically involves getting to know users directly through interviews or observation.
The latest in Qualitative research
There are three types of conversations that occur during a usability study.
Here's a step by step guide for turning your user testing notes into something useful.
When you have a bunch of recorded observations, how do you go about the complex task of analyzing them?