User interviews

User interviews are a research technique designed to get qualitative information directly from users.

Learn more about user interviews in our getting started guide

8 tips for running user interviews over the phone

User interviews can't always be carried out in person, so here are 8 tips to help you ace interviewing users over the phone.

7 min read

When interviewing users, the responses to our questions make up only half of the story.

3 min read

You've run user interviews before – now it's time to switch seats. Here are 3 reasons why you should try being a participant for yourself.

7 min read

We’ve just redesigned and relaunched the Optimal Workshop blog. Here’s a little bit about how (and why) we did it.

10 min read

Regardless of your experience, being able to reference detailed information on UX methods, techniques and tools will make your life much easier.

5 min read

User interviews can't always be carried out in person, so here are 8 tips to help you ace interviewing users over the phone.

7 min read

Sitting down in front of your customers can be daunting, but you’ll gain a level of insight and detail that really is tough to beat.

11 min read

Interviews are an essential part of UX research, aimed at learning and deeply understanding others.

6 min read

Whatever your note-taking method, collecting and making sense of your qualitative research can be a challenge.

7 min read

When interviewing users, the responses to our questions make up only half of the story.

3 min read

How exactly do you build rapport in a user interview? Here's all you need to know.

5 min read

Here are some of our best time-saving tips and tools for conducting effective user interviews.

7 min read