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Welcome to the Optimal Academy 🎓

We are thrilled to announce the launch of our new online learning platform – the Optimal Academy. The academy offers on-demand courses and webinars to help you master each Optimal Workshop tool effectively and further build your expertise in Information Architecture (IA) and User Experience (UX).  We have crafted a learning experience to cater to... View Article

2 min read
Product Update - August 2023

We’re excited to share some new features and product updates that we’ve rolled out lately and what’s coming up next. What’s new… Speeding up task analysis in Treejack 🚤 Customer feedback and research have shown that users analyse results in Treejack in a task-by-task manner. To better support this way of working, we’ve updated Treejack... View Article

4 min read
Get a headstart on your research with templates

We’re excited to announce our first six project templates are now available in Optimal Workshop! We understand that not everyone knows where to start with customer research, so these ready-made templates have been created with UX industry experts to give you the confidence to quickly launch studies and get the results you need to make... View Article

4 min read
4 Key UX Metrics to Track for Improved Website Performance

User experience (UX) is the pointy end of website design. Great UX validates a lot of hard work behind the scenes, but poor UX will quickly render it useless. Why? Users are becoming more and more impatient. If they can’t find what they’re looking for, or interactions aren’t intuitive, they’ll simply leave as quickly as... View Article

9 min read
Live training: How to benchmark an existing site structure using Treejack

If you missed our live training, don’t worry, we’ve got you covered! In this session, our product experts Katie and Aidan discuss why, how and when to benchmark an existing structure using Treejack. They also talk through some benchmarking use cases, demo how to compare tasks between different studies, and which results are most helpful.

1 min read
The only qualitative research tool you need is here

The only tool you need to power your entire qualitative research workflow is here. We’re excited to announce the new and improved Reframer is now live for all customers! What is qualitative research? It’s an integral part of any research journey. Think: customer or stakeholder interviews, prototype testing, A/B testing, moderated interviews, and open-ended questions.... View Article

4 min read
Looking ahead at Optimal Workshop 

I started at Optimal Workshop as CEO over a decade ago and in that time I have seen this company grow from humble beginnings in Wellington, into a globally recognized leader in the UX tools industry, with hundreds of thousands of users from some of the world’s most recognized brands. I am proud to have... View Article

2 min read
5 key areas for effective ResearchOPs

Simply put, ResearchOps is about making sure your research operations are robust, thought through and managed.  Having systems and processes around your UX research and your team keep everyone (and everything) organized. Making user research projects quicker to get started and more streamlined to run. And robust sharing, socializing, and knowledge storage means that everyone... View Article

3 min read
UX research is a team effort

What’s better than a UX team doing awesome research? A whole organization backing investment in UX research. What’s that look like in practice?  Collaboration and support from stakeholders across the organization throughout the research process from set up, doing studies, sharing insights, and digesting, understanding, and actioning recommendations based on the amazing insights you generate.... View Article

3 min read
Usability Experts Unite: The Power of Heuristic Evaluation in User Interface Design

Usability experts play an essential role in the user interface design process by evaluating the usability of digital products from a very important perspective – the users! Usability experts utilize various techniques such as heuristic evaluation, usability testing, and user research to gather data on how users interact with digital products and services. This data... View Article

8 min read
The Ultimate UX Research Repository: Empowering Your Entire Product Team with Specialized Tools

User research is vital to the product development process as it helps product teams understand their users’ needs, behaviors, preferences, and pain points. By gathering insights from various research methods, such as user interviews, surveys, usability testing, and analytics data, product teams can make informed decisions based on evidence, rather than assumptions or personal opinions.... View Article

6 min read