Interested in qualitative research methods but don’t know where to start? This article gives you a solid introduction.
Qualitative research is about exploration. It focuses on discovering things we cannot measure with numbers and typically involves getting to know users directly through interviews or observation.
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Unsurprisingly, when designing specifically for government, there are a host of other UX considerations.
Collating your user testing notes: Patterns, themes, and insights gained from scoring, tagging and merging
Here's a step by step guide for turning your user testing notes into something useful.
There are three types of conversations that occur during a usability study.
When you have a bunch of recorded observations, how do you go about the complex task of analyzing them?