Conversations lead to actions, reports lead to filing cabinets
There are three types of conversations that occur during a usability study.
Qualitative research
Qualitative research is about exploration. It focuses on discovering things we cannot measure with numbers and typically involves getting to know users directly through interviews or observation.
The latest in Qualitative research
Collating your user testing notes
Here's a step by step guide for turning your user testing notes into something useful.
How to record qualitative observations
When you have a bunch of recorded observations, how do you go about the complex task of analyzing them?