The Art of the Customer Interview
Customer interviews are the lifeblood of SaaS businesses. If you’re not investing in them, you’re missing out on one of the most impactful tools you can use to grow your business and improve your product.
Qualitative research
Qualitative research is about exploration. It focuses on discovering things we cannot measure with numbers and typically involves getting to know users directly through interviews or observation.
The latest in Qualitative research
5 reasons to consider unmoderated user testing
In-person user testing is an important part of any research project - but what are you supposed to do when it’s not an option?
How many participants do I need for qualitative research?
Here, we’ll look into the right number of participants for qualitative research studies.
6 tips for making the most of Reframer
Qualitative research is tough. That’s why we developed Reframer to make the process easier. Here are 6 tips to help you get the most of this powerful tool.
The other side of the conversation: 3 reasons why UX researchers should take a turn as a participant
You've run user interviews before – now it's time to switch seats. Here are 3 reasons why you should try being a participant for yourself.
5 tips for running an effective usability test
Usability testing is a chance to evaluate a product by testing it with real, representative users. These sessions can give you great insight into how easy to use something is.
How we created a new Optimal Workshop blog
We’ve just redesigned and relaunched the Optimal Workshop blog. Here’s a little bit about how (and why) we did it.
What gear do I need for qualitative user testing?
The equipment and tools you use to run your user testing sessions can make your life a lot easier. Here’s a quick guide.
How to find quality participants for UX research
Participant recruitment doesn’t have to be difficult. With the right approach, you can easily source the right participants for your research project.
Getting started with usability testing
Usability testing is one of the best things you can do to give your product the best chance of success. Here’s a little guide we’ve prepared to get you started.