We've updated our Terms of Service

We’ve recently updated our Terms of Service — and the new terms are now viewable on our website.


For our existing customers, they come into effect on Wednesday 5 August 2015 (in a week's time). And for new customers, they apply from today.

The updates have been prompted by features we've introduced in the past year — things like multi-user and participant recruitment — and because we want to ensure we're doing right by our customers and our people. Here's the lowdown on the biggest changes we'd like you to know about:

  • Our current terms have a long clause at the end relating to government agencies. The content of that clause now forms the base of a new set of terms that apply specifically to government agencies of any jurisdiction.
  • We've clarified that we’ll never contact your survey participants without permission (which, though unspecified in the Terms, has always been the case).
  • We've clarified previously ambiguous terms, and shortened unnecessarily long sentences (as much as we could!).
  • We've noted a difference between account owners and team members in multi-user accounts, even though it remains the case that all Terms apply to all customers (including team members).

You'll find our new Terms of Service on our website, where you'll find a link to the current terms as well.

Thanks everyone!

Published on Jul 29, 2015
Kathryn Reeves

Blogs you might also enjoy