Research Participants

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How to get started with customer journey mapping

Customer journey mapping is a powerful tool in understanding your users. It helps raise awareness of their experience among clients and colleagues.

Capture the context: Pro tips for user interviews

Words are important in user interviews, but so are things happening in the environment. Here are a few things to keep in mind for your next interview.

How to build rapport in a user interview

Building rapport with a research participant can be a big challenge for interviewers. Read on for some tips on how to make your interviewee feel more...

5 lessons user researchers can learn from a longtime interviewee

Want to learn how to be a better user interviewer? Check out this feedback from a long time interviewee for some tips to keep in mind during your...

13 time-saving tips and tools for conducting great user interviews

User interviews can take up a lot of time and cause stress for your team. Take some of the hassle out of your next session by using some of these...

How can we reach internal users and get them excited about participating in user research?

Need to recruit participants for your user research from within your own company? Keep these tips from UX Agony Aunt in mind!

How to run fast and affordable usability tests with hard-to-reach, high-earning users

Recruiting participants for usability studies can be tricky, but there are ways around this hurdle. Read on to find out UX Agony Aunt's advice!

Questions for Questions: How we surveyed our users about our new tool

Upon the launch of our new online survey tool, Questions, we sent out a short survey to see what you all use online surveys for. Read on for the...

User research in an agile environment

How does user research work in a business that has adopted the agile methodology? Our Sales Director James Wood explains.

67 ways to use the Optimal Workshop Suite of user research tools

Got a spare few minutes to get creative with The Optimal Workshop Suite? Here's a list of 67 ideas to get you started!