Customer journey mapping is a powerful tool in understanding your users. It helps raise awareness of their experience among clients and colleagues.
Over the past few months we've been working on a Discovery Project. Read on to find out what this is and how we did it.
Tree testing guru Dave O'Brien has just launched his brand new, comprehensive wiki "Tree testing for websites". Have a read and share your thoughts!
Upon the launch of our new online survey tool, Questions, we sent out a short survey to see what you all use online surveys for. Read on for the...
After explaining how tree testing fits into the research phase in part one of this series, Dave O'Brien now tells us where it sits within the design...
As a member of the Customer Success Team, I strive to ensure our customers are successful with the research they’re doing. To do this, I use Intercom.
How does user research work in a business that has adopted the agile methodology? Our Sales Director James Wood explains.
How can you convince your boss or coworkers to take on better research practices? And why is this important? Read on to find out.
Online survey tools can help you with remote user testing and other UX research. Read on to find out how you can use Questions to complement your...
We recently invited a number of our researchers to complete a survey in order to develop a wider snapshot of how people use our tools.