Gregg Bernstein

Gregg Bernstein is an accomplished user and product researcher. He spends his days listening, thinking, collaborating, analyzing, writing, and then listening some more — mostly for Vox Media. He also speaks around the world about his work at conferences (UX2016 Copenhagen, WebExpo Prague, Web á Québec, Giant Conference), and for such companies as Etsy, EA Games, Fullstory, and more.
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Capture the context: Pro tips for user interviews

Words are important in user interviews, but so are things happening in the environment. Here are a few things to keep in mind for your next interview.